This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you use our website and services.
By accessing our site or submitting your data, you agree to this policy.
1. Who We Are
We are a UK-registered GLP-1 Weight Loss Clinic and Online Pharmacy, providing prescription-based treatments including GLP-1 medications (e.g., Ozempic, Wegovy, Mounjaro, Saxenda).
Registered Office:
Expert Online Pharmacy
15 Raddington Road London W10 5TG
Data Controller:
Expert Online Pharmacy
Contact: contact@express-pharmacy.online
We are registered with the Information Commissioner’s Office (ICO) and regulated by the MHRA and General Pharmaceutical Council (GPhC).
2. Information We Collect
We collect and process the following types of information:
(a) Personal Information
- Name, date of birth, address, email, phone number
- Identification details for prescription verification
(b) Medical Information
- Health questionnaire responses
- Medical history and treatment notes
- Prescriptions and consultation records
(c) Payment Information
- Billing details (processed securely via PCI-DSS-compliant gateways)
- Transaction and order history
(d) Technical Data
- IP address, browser type, operating system
- Website usage data (via Google Analytics)
- Cookies and tracking identifiers
3. How We Use Your Information
We use your information for:
- Providing medical consultations and prescriptions
- Processing and shipping medications
- Complying with legal and regulatory obligations
- Responding to patient inquiries and support requests
- Improving website security and functionality
- Conducting legitimate business operations under GDPR Article 6(1)(f)
We never sell or share your personal data for marketing purposes.
4. Legal Basis for Processing
We process your personal data based on the following lawful bases:
- Consent – You have given clear consent for specific processing.
- Contractual necessity – To fulfil a medical service or product order.
- Legal obligation – To comply with MHRA, GPhC, or tax regulations.
- Legitimate interests – To improve service and prevent fraud.
5. Sharing Your Information
Your data may be shared only with:
- Licensed UK doctors and pharmacists for prescription review
- MHRA or GPhC authorities (when legally required)
- Payment processors (Stripe, PayPal, etc.)
- Delivery partners for dispatching medicines
- IT security providers for encrypted hosting
All partners comply with GDPR and confidentiality agreements.
6. International Data Transfers
Data may be transferred securely outside the UK (e.g., to the EEA or USA) for service provision or hosting.
We ensure all transfers comply with UK GDPR Chapter V, including Standard Contractual Clauses (SCCs) and equivalent safeguards.
7. Data Security
We implement strong technical and organizational measures to protect your data, including:
- End-to-end SSL/TLS encryption
- Encrypted medical records (AES-256)
- Two-factor authentication for staff logins
- Restricted access to authorized medical personnel only
8. Data Retention
- Medical and prescription data: retained for 8 years (UK medical standard)
- Payment and order data: retained for 6 years (for tax and legal compliance)
- Marketing preferences: until consent is withdrawn
After expiry, data is securely deleted or anonymized.
9. Cookies and Tracking
Our website uses essential cookies for functionality and analytics cookies for performance monitoring.
You can manage or disable cookies in your browser settings.
Full details are available in our Cookie Policy →.
10. Your Rights (Under GDPR)
You have the right to:
- Access your personal data
- Correct or update inaccurate information
- Request data deletion (“right to be forgotten”)
- Restrict or object to processing
- Request a copy of your data (data portability)
- Withdraw consent at any time
To exercise these rights, contact: privacy@express-pharmacy.online
If you are unsatisfied, you can lodge a complaint with the ICO (www.ico.org.uk).
11. Children’s Privacy
We do not knowingly collect data from individuals under 18 years of age.
If you believe a minor has provided us personal data, contact us immediately for removal.
12. Third-Party Links
Our site may include links to external medical or regulatory resources.
We are not responsible for their privacy practices or content.
13. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
📧 Email: privacy@express-pharmacy.online
🏥 Address:
Expert Online Pharmacy
15 Raddington Road London W10 5TG
14. Changes to This Policy
We may update this policy periodically to comply with new laws or improve transparency.
Updates will be posted here with a revised “Last Updated” date.