Shipping & Returns Policy

Thank you for choosing our GLP-1 Weight Loss Clinic and Online Pharmacy.
This policy outlines how we process, ship, and handle returns for your prescribed medications and health products.
Our goal is to ensure safe, discreet, and compliant delivery — locally and internationally.

Shipping Information

Processing Time

All prescriptions are reviewed and approved by UK-registered medical professionals before dispatch.
Processing typically takes 24–48 hours after medical approval and payment confirmation.

Delivery Methods

We use tracked, insured courier services depending on your location:

United States: FedEx / UPS Express

United Kingdom: Royal Mail Tracked 24 / DPD / Evri

Europe (Germany, France, Denmark, etc): DHL Express / GLS

Estimated Delivery Times

All orders include tracking numbers and discreet packaging without visible medical branding.

Temperature Control

GLP-1 medications such as Retatrutide, Ozempic, Wegovy, and Mounjaro are shipped using temperature-protected packaging where required, in compliance with MHRA and GDP (Good Distribution Practice) guidelines.

International Shipping & Customs

We ship internationally to approved destinations, including Germany, France, Denmark, Australia, and the USA.

However, import regulations differ by country. Patients are responsible for ensuring their order complies with local customs and prescription medicine laws.

If your order is delayed or held by customs, our support team will assist you with documentation or re-shipping options where legally permissible.

Discreet & Secure Packaging

To protect your privacy:

Packages do not include brand names or medical references.

Sender information is listed under our licensed UK pharmacy name only.

All shipments are sealed and tamper-evident.

Order Tracking

Once your medication is dispatched, you’ll receive:

A tracking number via email

Live delivery updates

Estimated arrival time

If you do not receive tracking details within 48 hours of order approval, please contact:

📧contact@express-pharmacy.online

Refunds & Returns Policy

Due to UK health and safety regulations, we cannot accept returns or exchanges on prescription medications once they have left the pharmacy — even if unopened.

This policy ensures compliance with MHRA and GPhC rules for medicine integrity and patient safety.

Refunds or replacements may be approved only under the following conditions:

The medication was damaged or incorrect upon arrival.

The package was lost in transit and confirmed undelivered.

The prescription was cancelled before dispatch and before pharmacy dispensing.

All refund requests must be submitted within 7 days of delivery with supporting evidence (photo or courier report).

Submit a Return or Refund Request →

Cancellations

Orders may be cancelled only before prescription approval and dispatch.

Once your medication is dispensed, it cannot legally be re-issued or re-sold.

To cancel an order before dispatch, contact us immediately at:

📧 contact@express-pharmacy.online

Compliance & Safety Standards

All medications are dispensed from GPhC-registered UK pharmacies and shipped under MHRA Good Distribution Practice

We comply with:

MHRA & GPhC (UK) regulations

GDPR & Data Protection Act 2018

EU Medical Product Safety Directive

FDA Safe Importation Framework (for US deliveries)

Lost, Delayed, or Damaged Shipments

If your order is delayed, damaged, or missing:

Contact our support team within 7 days of expected delivery.

Provide your order number and tracking ID.

We’ll liaise with the courier to resolve or resend your package as permitted.

All claims are handled in accordance with UK Consumer Rights Act 2015 and eCommerce Regulations.