Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of our website, online pharmacy, and telemedicine services operated by our UK-licensed GLP-1 Weight Loss Clinic and Online Pharmacy (“we”, “our”, “us”).

By accessing or purchasing from our website, you agree to these Terms in full. Please read them carefully before proceeding.

1. Company Information

Our clinic and pharmacy operate under UK medical and pharmacy regulations:

Registered Office:

Expert Online Pharmacy
15 Raddington Road London W10 5TG

Regulatory Authorities:

MHRA (Medicines and Healthcare products Regulatory Agency)

GPhC (General Pharmaceutical Council)

2. Medical Disclaimer

All content on this website is for informational purposes only and does not substitute for professional medical advice, diagnosis, or treatment.

Prescriptions are issued only after consultation and medical review by a licensed UK prescriber.

Patients must provide accurate health information during their consultation.

Medication should be used strictly as prescribed and not shared or resold.

If you experience side effects or allergic reactions, contact your doctor immediately or call your local emergency number (999 in the UK, 112 in the EU, 911 in the USA).

3. Eligibility

To use our services, you must:

Be 18 years or older.

Be legally permitted to receive prescription medication in your country.

Complete a truthful and accurate medical questionnaire.

We reserve the right to decline service if eligibility requirements are not met or if supplying medication would be unsafe.

4. Use of Website

By using our website, you agree:

Not to misuse the site or interfere with its functionality.

Not to attempt unauthorized access to our systems.

To provide truthful, accurate, and complete information at all times.

We reserve the right to restrict or terminate access to any user violating these Terms.

5. Orders & Prescriptions

All medication orders require prior medical approval.

A prescription will be issued only after review by a UK-registered clinician.

Once approved and dispensed, prescriptions cannot be cancelled or returned (for safety reasons).

Medication is for personal use only and cannot be redistributed.

For full details, see our Shipping & Returns Policy →.

6. Payment & Pricing

All prices are displayed in GBP (£) and may include VAT where applicable.

We accept secure online payment methods.

Transactions are protected under SSL encryption and PCI-compliant gateways.

Prices may change without notice, but confirmed orders remain unaffected.

7. Shipping & Delivery

We deliver to the UK, USA, Australia, Germany, France, and Denmark, and other approved destinations.

Orders are dispatched only after prescription approval and pharmacy verification.
All deliveries are:

Tracked and insured

Discreetly packaged

Compliant with MHRA Good Distribution Practice

For detailed information, please review our Shipping Policy →.

8. Returns & Refunds

Due to UK medical regulations, prescription medications cannot be returned or resold once dispensed.
Refunds may only be approved in cases of:

Lost or undelivered parcels

Damaged or incorrect medication on arrival

Cancellations before prescription approval

Please refer to our Returns Policy →.

9. Privacy & Data Protection

We handle all personal data in compliance with GDPR and UK Data Protection Act 2018.

Medical records are encrypted and stored securely.

Personal data is shared only with licensed healthcare professionals and regulatory authorities where legally required.

We never sell or disclose your information to third parties for marketing.

See our Privacy Policy → for full details.

10. Intellectual Property

All text, logos, and content on this website are the property of our clinic and may not be copied, reproduced, or distributed without written consent.
You may use website content only for personal, non-commercial purposes.

11. Limitation of Liability

We are not liable for:

Medical outcomes outside prescribed use.

Delays or interruptions caused by postal or customs services.

Losses arising from incorrect or incomplete patient information.

Our maximum liability shall not exceed the total price of the order in question.

12. International Use

Our products and services are governed by UK law.
International users must ensure compliance with their local import and health regulations.

We are not responsible for customs restrictions or seizures in countries prohibiting certain prescription imports.

13. Contact Information

For questions regarding these Terms, please contact:

📧 Email: contact@express-pharmacy.online
🏥 Address:
Expert Online Pharmacy
15 Raddington Road London W10 5TG

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of UK courts.

15. Updates to These Terms

We reserve the right to update these Terms at any time.
Changes will take effect immediately upon publication on this page.
Please review periodically to stay informed.