This Cookie Policy explains how our UK-registered GLP-1 Weight Loss Clinic and Online Pharmacy (“we”, “our”, “us”) uses cookies and similar technologies on our website.
By using our site, you consent to the use of cookies as described here, unless you disable them in your browser settings.
Last updated: October 2025
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
They help improve site performance, personalize content, and analyze visitor behavior.
Cookies can be:
- Session cookies – deleted when you close your browser
- Persistent cookies – remain stored until expiry or manual deletion
- First-party cookies – set by our website
- Third-party cookies – set by integrated tools such as Google Analytics
2. How We Use Cookies
We use cookies to:
- Enable secure website functionality and authentication
- Improve user experience and navigation
- Analyze site traffic and performance (via Google Analytics)
- Personalize ads and marketing (if consented)
- Store language, region, and cookie-consent preferences
All analytics and marketing cookies are optional and require your explicit consent under UK GDPR.
3. Types of Cookies We Use
| Category | Purpose | Example |
|---|---|---|
| Strictly Necessary | Essential for site security, login, and checkout functions. | PHPSESSID, wp_woocommerce_session |
| Performance/Analytics | Measure traffic and user interaction for improvement. | Google Analytics (_ga, _gid) |
| Functional | Store preferences (language, location, accessibility). | cookie_preference, locale |
| Marketing/Targeting | Deliver relevant ads and track conversions (requires consent). | Meta Pixel, Google Ads cookies |
4. Managing Cookie Preferences
When you first visit our website, a cookie banner will appear, allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customize preferences by category
You can also manage cookies directly in your browser:
- Chrome: Manage cookies
- Edge: Manage cookies
- Safari: Manage cookies
- Firefox: Manage cookies
If you disable cookies, some website functions — such as secure checkout or login — may not work correctly.
5. Third-Party Tools and Cookies
We may use the following third-party services, which set their own cookies:
- Google Analytics – anonymized visitor tracking (EU-compliant)
- Meta Pixel – conversion tracking for Facebook/Instagram ads
- Google Ads – remarketing and audience optimization
- Tawk.to or LiveChat – for real-time chat and customer support
These services comply with GDPR and allow users to opt out via their respective privacy settings.
6. International Visitors
If you visit our site from Germany, France, Denmark, or the USA, your cookie preferences are still managed under UK and EU data protection laws.
We ensure compliance with cross-border privacy frameworks and use secure, encrypted connections for all data transfers.
7. Cookie Retention Periods
Cookies are retained only for as long as necessary to fulfill their purpose:
- Session cookies: deleted on browser close
- Analytics cookies: up to 14 months
- Marketing cookies: up to 6 months or as required by provider policies
After expiry, cookies are automatically removed or renewed based on consent.
8. Your Data Protection Rights
You have the right to:
- Withdraw cookie consent at any time
- Access or delete cookie data associated with your account
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused
Contact our privacy team at privacy@express-pharmacy.online for assistance.
9. Changes to This Policy
We may update this Cookie Policy periodically to reflect legal changes or technical updates.
Please check this page regularly for the latest version.
10. Contact Us
If you have questions about our Cookie Policy or privacy practices, please contact:
📧 Email: contact@express-pharmacy.online
🏥 Address:
Expert Online Pharmacy
15 Raddington Road London W10 5TG